WEST SUSSEX
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RESPONSE

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RESPONSE  -  Information provided by Help and Care.

a)     Healthwatch West Sussex telephone helpdesk
        A range of Engagement activities and events
        CAB walk-in service
        Website online form

b)     Enter & View visits to A&E departments (as part of forthcoming A&E report)
        Monitoring directly with trusts through Volunteer liaison Representative activities
        Can’t Complain? Report
        GP Report
         Monitoring of issues incoming through channels mentioned in (a)

c)      25 sessions as part of A&E survey, at three departments across county.

d)      Attendance at Health & Wellbeing Board, HASC
         Feedback to three CCGs and NHS England through GP Report and Can’t Complain? 
         Report.
         Volunteer Representatives attending liaison meetings.

e)      N/A

f)       Dedicated signposting and information service provided through Healthwatch West
         Sussex Helpdesk, CABs and website.

g)      None directly.
         Contributed to Healthwatch England’s call for evidence regarding Complaints and 
         debate about Care Data.
         Provided draft data as part of discussion on regulation of GP Practices.