STOCKPORT
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RESPONSE
RESPONSE
a) Healthwatch Stockport (HWS) is a member led organisation, with 421 individual members and 88 groups, many of whom regularly update HWS with their views.
Since April 2013, HWS have received 81 pieces of individual feedback and attended 17 promotional events to collect the views of the public.
The HWS Patient & Public Experience Team meets monthly to gather public and patient experiences from all available sources. They also develop ways in which public and patient experiences can be gathered more effectively. Stockport FLAG (for local advice and guidance) and NHSCAS (NHS Complaints Advocacy Stockport) feedback trends and themes from public requests into this group.
b) HWS have 26 Enter & View Representatives and have carried out three training sessions for members. They have released two major reports on completed Task & Finish groups:
· Healthwatch Stockport Quality of Home Care Provision Report (1.28mb)
· Healthwatch Stockport "It's in the Drawer" Hearing Aid Report (940kb)
Both are available at www.healthwatchstockport.co.uk/reports
c) Enter & View Visits were carried out at Stepping Hill Hospital on 15th, 16th and 17th April 2014 and covered outpatients A, B & C and discharge lounge at Stepping Hill as well as Arriva ambulance services. Reports on these visits are currently being written.
d) Healthwatch Stockport have representatives sitting on the Stockport Health &Wellbeing Board, Stockport Clinical Commissioning Group and 30 other boards (listed in the monthly activity reports). Agreement has been reached with Stockport Council, Stockport CCG, Pennine Care NHS Foundation Trust, The Christie, North West Ambulance Service and Stockport NHS Foundation Trust to share trends and themes from feedback, complaints and quality management from the public on their services.
e) HWS are sponsors of the Joint Strategic Needs Assessment in Stockport as part of the Health and Wellbeing Board. HWS have a Public Health Subgroup and representatives sit on the Sponsor Group, Project Group and Pharmaceutical Needs Assessment group for the planning of the 2014-2015 JSNA. The HWS Public Health subgroup are planning to visit over 20 groups throughout the borough to speak to local people about Public Health and what is important to them.
f) This function is provided by Stockport FLAG in Stockport following agreement with Healthwatch Stockport. HWS work closely with Stockport FLAG, FLAG are a member of the HWS Core Group and sit on the HWS Patient & Public Experience Team.
g) HWS escalated the following to Healthwatch England:
· Care.data
· NHS Constitution Leaflet
· Outpatient Appointments and referrals
· Use of acronyms
HWS fed into the following Healthwatch England special reviews/inquiries:
· Unsafe discharge - forwarded LINk Discharge Report
· Complaints Systems - shared ‘Do you have a comment, compliment or complaint’ leaflet with Heathwatch network and
membership fed into HWE Complaints survey as well as circulating the survey
· It’s in the Drawer Hearing Aid Report included in HWE evidence for House of Lords discussion (31st March 2014)
Sources of evidence;
HWS Work Programme Report, Activity reports and minutes. All of the above, plus further information, is available on the Healthwatch Stockport website http://www.healthwatchstockport.co.uk/about/docs
Since April 2013, HWS have received 81 pieces of individual feedback and attended 17 promotional events to collect the views of the public.
The HWS Patient & Public Experience Team meets monthly to gather public and patient experiences from all available sources. They also develop ways in which public and patient experiences can be gathered more effectively. Stockport FLAG (for local advice and guidance) and NHSCAS (NHS Complaints Advocacy Stockport) feedback trends and themes from public requests into this group.
b) HWS have 26 Enter & View Representatives and have carried out three training sessions for members. They have released two major reports on completed Task & Finish groups:
· Healthwatch Stockport Quality of Home Care Provision Report (1.28mb)
· Healthwatch Stockport "It's in the Drawer" Hearing Aid Report (940kb)
Both are available at www.healthwatchstockport.co.uk/reports
c) Enter & View Visits were carried out at Stepping Hill Hospital on 15th, 16th and 17th April 2014 and covered outpatients A, B & C and discharge lounge at Stepping Hill as well as Arriva ambulance services. Reports on these visits are currently being written.
d) Healthwatch Stockport have representatives sitting on the Stockport Health &Wellbeing Board, Stockport Clinical Commissioning Group and 30 other boards (listed in the monthly activity reports). Agreement has been reached with Stockport Council, Stockport CCG, Pennine Care NHS Foundation Trust, The Christie, North West Ambulance Service and Stockport NHS Foundation Trust to share trends and themes from feedback, complaints and quality management from the public on their services.
e) HWS are sponsors of the Joint Strategic Needs Assessment in Stockport as part of the Health and Wellbeing Board. HWS have a Public Health Subgroup and representatives sit on the Sponsor Group, Project Group and Pharmaceutical Needs Assessment group for the planning of the 2014-2015 JSNA. The HWS Public Health subgroup are planning to visit over 20 groups throughout the borough to speak to local people about Public Health and what is important to them.
f) This function is provided by Stockport FLAG in Stockport following agreement with Healthwatch Stockport. HWS work closely with Stockport FLAG, FLAG are a member of the HWS Core Group and sit on the HWS Patient & Public Experience Team.
g) HWS escalated the following to Healthwatch England:
· Care.data
· NHS Constitution Leaflet
· Outpatient Appointments and referrals
· Use of acronyms
HWS fed into the following Healthwatch England special reviews/inquiries:
· Unsafe discharge - forwarded LINk Discharge Report
· Complaints Systems - shared ‘Do you have a comment, compliment or complaint’ leaflet with Heathwatch network and
membership fed into HWE Complaints survey as well as circulating the survey
· It’s in the Drawer Hearing Aid Report included in HWE evidence for House of Lords discussion (31st March 2014)
Sources of evidence;
HWS Work Programme Report, Activity reports and minutes. All of the above, plus further information, is available on the Healthwatch Stockport website http://www.healthwatchstockport.co.uk/about/docs
